I can’t watch the videos // The videos don’t play

When I try to watch a video (or enter a content unit) the page freezes or keeps loading, but never fully loads

Check your internet connection, you might have a low speed internet connection or maybe have blocked access to certain websites such as Vimeo. 

Follow these instructions:

  1. If you want to discard a low speed internet connection as the problem, try to access the video on your cellphone using your mobile network.
  2. Try to access the videos using another internet network

If this doesn’t work, contact us through the chat.